our process
From first idea to working system.
Plan the work. Prove the pilot. Launch with confidence.
Plan
Understand the work
Map the current workflow, its users and the bottleneck worth solving. Agree how to measure a useful result.
- Workflow map
- Success criteria
Check the data
Review available data, quality, access and integration constraints before choosing an approach.
- Data and access review
- Feasibility notes
Scope a pilot
Define one use case, a working interface and the boundaries of the first release.
- Written scope
- Cost and timeline estimate
Build
Build and connect
Develop the product, retrieval or agent workflow and connect the required tools.
- Working pilot
- Integration documentation
Evaluate the result
Test representative and difficult cases for answer quality, permissions, latency and cost.
- Evaluation results
- Fixes and acceptance checks
Review with your team
Use the product in a controlled setting. Refine handoffs and exception handling with the people doing the work.
- User feedback
- Release decision
Launch
Deploy and hand over
Roll out in stages, document operation and train the team that will own the workflow.
- Deployment
- Documentation and walkthrough
Monitor and improve
Review failures, feedback and usage. Agree support and future improvements around observed needs.
- Monitoring plan
- Support agreement
Payment milestones
50% to begin
30% at the agreed milestone
20% on delivery
Final milestones and percentages are agreed in your project contract.
Have a workflow in mind?
Tell us the goal. We’ll help scope the first step.